Standard shipping

Standard shipping service provider:
Switzerland: The Swiss Post / Germany & Austria: follows

The delivery of your package usually takes between 2-6 working days: If you order a package from us, you can usually expect it to be on the way between 2 and 6 working days.

Once we have received your order, it usually takes 2-4 working days for our warehouse to pack your products and hand them over to our shipping service.

As soon as you receive a shipping confirmation from us by email, your order should arrive within 2-6 working days within Switzerland.

When shipping to other European countries, your package should reach you within 7 working days and worldwide - excluding customs clearance - within 7-9 working days.

In the shipping confirmation you will find a link to track the shipment so that you can keep an eye on the status of your delivery at any time.

Attention : On special occasions such as Black Friday, Christmas, Valentine's Day or Mother's Day, the processing of your order may be delayed by 5-7 working days due to high volume.

Pre-orders :

Pre-ordered products can be delivered within 10-16 business days.

Please note : Due to the effects of the COVID pandemic, our storage capacities are currently limited. This may result in delays of 1-2 business days in processing orders. We regret the inconvenience and ask for your understanding. We are doing our best to resolve the situation so that your order arrives as quickly as possible!

For deliveries within Switzerland we calculate shipping costs based on weight.

Up to 2 kg = 14.50 CHF

Up to 10 kg = 17.20 CHF

Up to 30 kg = 28.- CHF

Deliveries abroad follow

Please select a safe delivery location to place the package (e.g. garage or patio). Delivery to a storage location of your choice is at your own risk. If the package is lost, neither Duftdeko nor the shipping service provider will be responsible for it. Please think carefully about where you want to leave the package.

It can happen that a package gets lost and the shipping service provider hands it over to neighbors, family members or the nearest parcel shop without this being evident in the shipment tracking. When this happens to us, we are all not happy and regularly give feedback to our shipping partner.

Unfortunately, due to contactless deliveries and an increased number of shipments, there may always be delays in the delivery of your packages. Please be so kind and ask your residents and immediate neighbors whether they have received your package. Then check the tracking information. If your package cannot be found, please contact us via email within 21 days of the specified delivery date.

If your package is severely damaged upon delivery, you should not accept it and return it. If you have already accepted the package, please check the products to see if they are also damaged. In this case, you can file a complaint.

The delivery of your package usually takes between 2-6 working days: If you order a package from us, you can usually expect it to be on the way between 2 and 6 working days. Once we have received your order, it usually takes 2-4 working days for our warehouse to pack your products and hand them over to our shipping service. As soon as you receive a shipping confirmation from us by email, your order should arrive within 2-6 working days within Switzerland.

When shipping to other European countries, your package should reach you within 7 working days and worldwide - excluding customs clearance - within 7-9 working days.

As soon as we have handed your package over to the shipping service provider, we will send you an email confirming shipping and a link to track the shipment. If you are already a customer with us, you can track the status of your order at any time in our customer account (only after shipping). To do this, please simply log into your customer account.

Attention: Especially on special occasions such as Black Friday, Christmas or Mother's Day as well as public holidays and delivery bottlenecks, processing your order may take a little longer - possibly up to 5-7 working days plus the duration of transport.

If you click on the link in the shipping confirmation email once we have handed your package over to our shipping service provider, you can track the current status of your shipment.

You have the option to track your order online at any time using the “Track your package” option. To do this, simply enter your order number and zip code and you will immediately receive an overview of the current status of your delivery. If you want, you can also follow your broadcast live by clicking on the icon next to the telephone receiver. This will take you directly to the shipping service provider's tracking page.

If you have an account with us, you can log in and then go to your orders. If you click on the respective order, you will see a link to track the shipment. There you can see where your package is currently and how long it will take until it arrives.

Please understand that it may take a few hours after receiving the email until the shipment status is updated on the shipping service provider's website.

Cancellations with customer account

If you want to cancel your order, you can easily do so in your customer account. Once you're logged in, go to "My Account" and click on "Orders." Open the order that hasn't arrived yet and click "Cancel Order." We check the processing status. If it is possible to cancel your order, you will receive a message saying: "Cancellation successful". Please note that the amount of your canceled order will usually be refunded to your chosen payment method within 3 working days at the latest.

Unfortunately, it is not possible to cancel your order if you see the "Cancellation Failed" message. This means that our logistics partner has already received, picked and packed your order.

Cancellations without a customer account

If you do not have a customer account with Duftdeko, send us an email with the subject Cancel Order. Please tell us your order number and which email address you used to place your order. Here too, our system will check the processing status and you will be informed whether a cancellation is still possible. If you placed your order less than 15 minutes ago, please try again later. The order may not yet have been received in our logistics partner's system.

We offer the following payment options:

Credit card (Visa, Mastercard, American Express), Paypal, TWINT, or gift voucher.

If you are not completely satisfied with your latest purchase, you may return the unopened and unused products (including gift sets) in their original condition for a full refund within 14 days of receiving your order.

Attention: This does not apply to pre-ordered or individually designed products.

If you purchase a product and you don't like it for any reason, you are welcome to return it within 14 days.

Please ensure that the product is in its original packaging and has not been used - in this case we unfortunately cannot issue a refund.

If you contact us, we will do our best to find a solution for you.

Once we receive and process your return, your refund will be released. This process can take up to 14 days. If you still have not received a refund after this period, please contact us and have your tracking number ready.

Unfortunately, we cannot exchange products for technical reasons. If you don't like a product or don't need it, please feel free to send it back to us. You will then get the money refunded and can then place a new order with the desired product.

We are proud to always be able to provide you with the best quality. We carry out regular quality checks in our warehouse to ensure that only the best products are shipped to you.

Please note that small cracks may form in your candle. This is a normal physical behavior of the candle and happens when the wax contracts slightly, for example due to cold during transport. However, as soon as you light the candle and the wax becomes soft, these cracks should disappear. Your candle is therefore fully functional and will burn normally - neither the scent nor the burning time are restricted.

If you received an incorrect item, please contact us by email and let us know which products you received. Also send us photos of the incorrect products received. This way we can compare this with your original order and help you further.

We're sorry you're having a problem with your candle! Please write us an email with the subject “Product is damaged” and include a picture of the candle. You can then either request a replacement or a refund. We will then get in touch with you as quickly as possible.

Our candles are made from beeswax and rapeseed wax and therefore come from Swiss beekeeping and European rapeseed cultivation , which means we reduce CO2 emissions . Another advantage is that the raw material rapeseed has the lowest impact on the environment and health.

On the one hand , beeswax can neutralize pollutants in the air , and on the other hand, it burns very brightly and purely and comes closest to the natural sunlight spectrum .

Additionally, our wicks are not soaked in lead , which can pose a major health risk. Instead, they are made from 100% organic cotton , which is safer and protects the environment.

Our candles are made in Switzerland.

The candles do not necessarily have to be used within a specific period of time, but we recommend using them within a year at the latest. Otherwise, the quality of the fragrance may negatively change.

You can only use one discount code per order. Enter the discount code in the field provided at checkout/checkout. If you then click on "apply", the total in your shopping cart will be updated automatically. Please note that discount codes for items from the sale area and on special editions (such as Advent calendars or individually designed products) cannot be used.

Note Please don't forget to apply your discount code before paying. Unfortunately, once the order has been confirmed, the discount can no longer be applied.

Please make sure you have reached the minimum order value for the discount code and are using the code for the first time. Please also note our general discount conditions: Our codes cannot be used for items in the sale area or special products (such as individually designed products).

If, after checking all the conditions, you find that the code still does not work, please contact us by email.

Discount codes cannot be combined with other codes. However, it is possible to combine our gift vouchers with a discount code.

Unfortunately, it is not possible to apply discount codes to sale items. These products are already heavily discounted. We thank you for your understanding.