You have a question? We are glad to help you!

Our Customer Relations team is ready to answer all your questions. Your question may already be answered in one of the topic areas below.


Standard shipping

Standard shipping service provider:
Switzerland: Swiss Post / DPD Germany & Austria: DPD

The delivery of your package usually takes between 2-6 working days: If you order a package from us, you can usually expect it to be on the way between 2 and 6 working days.

Once we have received your order, it usually takes 2-4 working days for our warehouse to pack your products and hand them over to our shipping service.

As soon as you receive a shipping confirmation from us by email, your order should arrive within 2-6 working days within Switzerland.

When shipping to other European countries, your package should reach you within 7 working days and worldwide - excluding customs clearance - within 7-9 working days.

In the shipping confirmation you will find a link to track the shipment so that you can keep an eye on the status of your delivery at any time.

Attention : On special occasions such as Black Friday, Christmas, Valentine's Day or Mother's Day, the processing of your order may be delayed by 5-7 working days due to high volume.

Pre-orders :

Pre-ordered products can be delivered within 10-16 business days.

Please note : Due to the effects of the COVID pandemic, our storage capacities are currently limited. This may result in delays of 1-2 business days in processing orders. We regret the inconvenience and ask for your understanding. We are doing our best to resolve the situation so that your order arrives as quickly as possible!

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.